We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice sweater
Material not consistent with the description
Zajebiste polecam
Soft, warm, but completely synthetic. For this money will go) the child is happy. For 12 years a little big, just skill. Thank you. It was two months.
Very cool, little sparkly material, but OK.
The fabric is a little flimsy and it might not be the warmest but it is still very nice, very soft and the print looks great.
Good quality, warm and no wrinkles, nothing m wide do, very comfortable and wide. I love it.
Thank You All O.K. Fast shipping and delivery ! Good store :-) Have a nice day :-)
Quality is just ok, but it was sent very quickly.
Thin material, but pretty good quality, I would suggest buying two sizes up, Im a medium in US size, I bought a extra large and it’s just fit, if I want to feel loose, I would have to get XXL
wrong size. I bought a M but the shirt that arrives is L
I bought this for my girlfriend and she absolutely loves it. The material is better than I thought and it is very soft.
It is not as in the picture, after washing everything rolled down
Item ok
Very good hoodie in the same size i oder
Very nice
Omg the shipping to Poland is SUPER FAST like only several days it got me SHOOK. Quality is super nice. A bit thin but very soft and comfortable to wear. I love, definitely will repeat order. Recommended store. Thank you
Arrived quickly, everything looks like in the photo . But the material isn't good enough.
Sweatshirt consistent with the description and picture, fast delivery
Ok
Sweatshirt OK. Fast shipping
fast delivery...it seems nice quality but I will see after I wash it up
runs a little small but great quality
Great material, fine fabric, cute print. I am really happy with it!
parfait
Very good quality, velour from center, heat, print cute, recommend
Nice quality. Like described.
Amazing and fast shipping. Thankyou!!
Sweatshirt warm, well made-any protruding yarns, puffs etc. Print very high quality. Recommend!